my first service was today at ducati miami

price for the service was super high, the told me was ducati standard for US, oil cartridge900 m996 b/03 $18,40 (standart price), 4 bottles Advance 4T 15w50 $15.00 each, total = $60.00, (really needs 4 bottles? i don't know much about moto engines) plus 1.5 hour labor $ 157.00 + $12.85 shop supplies , total $252.00, but what really upset me was and extra charge or 2 hour labor $210.00 to install the full throttle handle bar, that i purchased at the same dealer!! real time labor to replace the new bar wasn't more than 25 minutes!!! i was in the shop watching the whole time while the handle bar was replaced!! the service manager told me that the 2 hour charge was because the mechanic and him change the handelbar together!! i believe is not a Ducati standard for the US. i have an order at the same store for the belly pan engine protector, it haven't arrive yet at the store, i tried to cancel it and i want my money back, the sale manager told me that is not possible refund money even if i haven't get the merchandise yet!! they can give me a credit to buy any other product at the store.

very disappointed about costumer service at ducati miami!!