A lost bike certainly warrants a refund.
Bollocks, they are in breach of contract as per original agreement. Plus, if I'm not mistaken Ducati dealer standard is that all deposits are refundable regardless. At least that's what I've been told at my last three orders/deposits.I called my ducati dealer (Micheals reno powersports) this morning and they said ducati sent my red icon in early may and it should have been here by now. They said, they think it was accidentally sent to another shop and since they are hard to get they probably just kept it. But they don't really know the truth or where it is at but it has my name on it (according to ducati). They are trying to get me one A.S.A.P.
Meanwhile the next closest shop can get me one by next weekend. Except my dealer wont give me back my deposit, its non-refundable. I put down my deposit almost 4 months ago, I was the 2nd in line for a red. I guess I'll just keep waiting it out and hope they hook me up for all this anguish.
The VIN being assigned to a name should be up to the dealer. When I reserve a car here sometimes I reserve it to Sold Smith or something of that nature instead of John T queesenberry.In theory, Ducati has the vin assigned to you by name. Can't they tell if it turns up 'sold' at another dealership?? When I had a deposit (which I ended up cancelling) with one dealer, it had gotten to the point where Ducati's database claimed I owned two for a while. They ended up having no problem selling it locally once it showed up. They were also nice and gave me my money back even though they could have been mean and not done so.