A lost bike certainly warrants a refund.
Ducati lost track of my bike!
I called my ducati dealer (Micheals reno powersports) this morning and they said ducati sent my red icon in early may and it should have been here by now. They said, they think it was accidentally sent to another shop and since they are hard to get they probably just kept it. But they don't really know the truth or where it is at but it has my name on it (according to ducati). They are trying to get me one A.S.A.P.
Meanwhile the next closest shop can get me one by next weekend. Except my dealer wont give me back my deposit, its non-refundable. I put down my deposit almost 4 months ago, I was the 2nd in line for a red. I guess I'll just keep waiting it out and hope they hook me up for all this anguish.
Meanwhile the next closest shop can get me one by next weekend. Except my dealer wont give me back my deposit, its non-refundable. I put down my deposit almost 4 months ago, I was the 2nd in line for a red. I guess I'll just keep waiting it out and hope they hook me up for all this anguish.
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A very unreasonable dealer, You now know who not to deal with once you get it sorted, 
And a very warm welcome to the forum, hope you get it sorted soon , good luck
And a very warm welcome to the forum,
hope you get it sorted soon , good luck
That's a rubbish trick from the dealer. He can't be confident he can re-sell yours when it comes in................As he's rubbish and can't attract customers legitimately!
Bollocks, they are in breach of contract as per original agreement. Plus, if I'm not mistaken Ducati dealer standard is that all deposits are refundable regardless. At least that's what I've been told at my last three orders/deposits.I called my ducati dealer (Micheals reno powersports) this morning and they said ducati sent my red icon in early may and it should have been here by now. They said, they think it was accidentally sent to another shop and since they are hard to get they probably just kept it. But they don't really know the truth or where it is at but it has my name on it (according to ducati). They are trying to get me one A.S.A.P.
Meanwhile the next closest shop can get me one by next weekend. Except my dealer wont give me back my deposit, its non-refundable. I put down my deposit almost 4 months ago, I was the 2nd in line for a red. I guess I'll just keep waiting it out and hope they hook me up for all this anguish.
That's ridiculous, if they've lost your bike and can't tell you when you can get another one then you should be entitled to a refund?!
It's risen to a whole new level of ridiculous
How can they possibly not know where their products are?
How can they possibly not know where their products are?
Games Dealers Play Refusing to Refund the Deposit Consumer Law Group LLC
I work for a vehicle dealership if someone wants back their deposit we say no because they signed a non refundable partial down payment document. If they say hey... I still want it back we say hey uhm remember that thing you signed. Then if they say Ok but you see I want it back and I am going to do what it takes to get it back we go ok here you go friend. Because generally the courts don't side with the dealer. Also if you call your credit card company and tell them the agreement you had on when you would receive your bike by. then you can dispute the charge and they can cancel the charge if it wasn't cash deposit. I would call the dealer again first and say hey... I want my monies. then say You know I guess I will have to call such and such. I would also say to them that you would talk with the BBB about them not keeping contract terms.
(better business Bureau )
I work for a vehicle dealership if someone wants back their deposit we say no because they signed a non refundable partial down payment document. If they say hey... I still want it back we say hey uhm remember that thing you signed. Then if they say Ok but you see I want it back and I am going to do what it takes to get it back we go ok here you go friend. Because generally the courts don't side with the dealer. Also if you call your credit card company and tell them the agreement you had on when you would receive your bike by. then you can dispute the charge and they can cancel the charge if it wasn't cash deposit. I would call the dealer again first and say hey... I want my monies. then say You know I guess I will have to call such and such. I would also say to them that you would talk with the BBB about them not keeping contract terms.
(better business Bureau )
Agree strongly you will be able to get your deposit refunded. Another avenue is small claims court, very small filing fee; but do threaten dealership with all of your options first. You can also threaten a bad and truthful online review. I hope you quickly grab the available Scrambler, it's an awesome bike!
Spikey-
Did you sign any kind of contract when you placed your deposit?
Mine was done over the phone.
My son is an attorney working with an estate firm. Let me know if you want a nice letter send to your dealer.
No charge, of course!
Cliff
Did you sign any kind of contract when you placed your deposit?
Mine was done over the phone.
My son is an attorney working with an estate firm. Let me know if you want a nice letter send to your dealer.
No charge, of course!
Cliff
I don't blame the shop for misplacing my bike, they never received it. I am sure that if I put my foot down and made a stink about it, I COULD get my deposit back. My problem is that they are the closest shop (1hr) and I go near there often. The next closest shop is 2.5 hours away and I never EVER go that direction ever. So either way I have to use the closer shop to service the bike if/when I get it. Therefore I don't really want to make TOO much trouble with the "local" shop, and hoping they will hook me up in the long run.
My bike is somewhere!
My other problem is that I can easily get a friend to ride with me an hour away and drive my truck home while I ride the scrambler, whats 2 hours of your day, if i buy lunch and some beers. But 2.5 hours away is not only 5-6 hours out of somebodies day, but also further than I want to drive the new bike for break-in. Which means I would have to drive alone 5-6 hours (both ways combined) and pick up the bike with my truck, then find somebody to help me unload it when I get back. I feel I am stuck and need to hope for the best in the long run.
This is my first NEW motorcycle buying experience (not my first motorcycle) so I am trying to be grateful that I have this opportunity.
SERENITY NOOWWW!!!!!
My bike is somewhere!
My other problem is that I can easily get a friend to ride with me an hour away and drive my truck home while I ride the scrambler, whats 2 hours of your day, if i buy lunch and some beers. But 2.5 hours away is not only 5-6 hours out of somebodies day, but also further than I want to drive the new bike for break-in. Which means I would have to drive alone 5-6 hours (both ways combined) and pick up the bike with my truck, then find somebody to help me unload it when I get back. I feel I am stuck and need to hope for the best in the long run.
This is my first NEW motorcycle buying experience (not my first motorcycle) so I am trying to be grateful that I have this opportunity.
SERENITY NOOWWW!!!!!
Okay Mike, I see your point. However. My own plan is to take my Scrambler to a Ducati dealer only for valve adjustments; otherwise, my local Honda mechanic is closer, friendlier, very competent, and cheaper. The question is which solution yields real long-term serenity, and at what price. In any case, I wish you good luck.
I didn't mean to bare teeth, either and I hope it's not your dealer at fault but he's the one holding your deposit and should make the mistake right, whatever it takes.
In theory, Ducati has the vin assigned to you by name. Can't they tell if it turns up 'sold' at another dealership?? When I had a deposit (which I ended up cancelling) with one dealer, it had gotten to the point where Ducati's database claimed I owned two for a while. They ended up having no problem selling it locally once it showed up. They were also nice and gave me my money back even though they could have been mean and not done so.
The VIN being assigned to a name should be up to the dealer. When I reserve a car here sometimes I reserve it to Sold Smith or something of that nature instead of John T queesenberry.In theory, Ducati has the vin assigned to you by name. Can't they tell if it turns up 'sold' at another dealership?? When I had a deposit (which I ended up cancelling) with one dealer, it had gotten to the point where Ducati's database claimed I owned two for a while. They ended up having no problem selling it locally once it showed up. They were also nice and gave me my money back even though they could have been mean and not done so.
I just got off the phone with the dealer and they said a bike is assigned to me but they dont know if it will be here next week or next month or anything. They offered me a discount on the yellow icon they have in stock. I can have it in the morning! But, NO WAY is the first new bike I ever purchase gonna be anything other than what I really want. I do not want a suzuki colored ducati. I dislike the yellow enough to pay more and wait longer for ducati red. Although I'm sorta expecting a discount either way at this point.
let the wait continue!
let the wait continue!
Sounds like they sold it to someone else are giving you the run around.
If the discount covers the cost of painting the tins, you might as well take it and have the bike painted whatever color you want since almost any paint job is going to be higher quality than the OEM ducati single layer lacquer job. I do like my red bike though.
I agree Mike wait for the bike model you'd ordered, if not you'll only regret it :thumbsup:
I wonder if you could call Ducati yourself? Not to tattle on the dealer, but to investigate the whereabouts of the bike.
Sarah
Sarah
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