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Discussion Starter · #1 ·
Hi folks,

I have a 2019 desert sled bought new in March from a Ducati dealership 160 odd miles away.

I was struggling to find the time to do this 320mile round trip for the 600 mile oil change so soon after buying the bike and at 720 miles I stopped using the bike.

I bought the correct Shell oil and the up to date oil filter and was considering doing the oil change myself but as I thought I wanted at least a record of this change I left the bike at a local Kawasaki/Triumph/Suzuki (and ex Ducati) dealership for them to change out the oil using my oil and filter so I could start riding it again.

Now that this weekend is looking to be getting rather warm I thought it would be a perfect time to have my new model Desert Sled checked over by the Ducati dealer and have them reset the oil service light.

As the direct route is basically an average speed camera'd dual carriageway and a journey I try not to do in a car let alone a bike because it just so boring I mapped out a route that would have me basically doing a days worth of touring round Scotland.

Just called the dealership to ensure I could turn up on Saturday and have them reset the light and check the bike over only to be told they won't do it as they didn't do the oil change because Ducati have put everything online now.

I am fuming. Absolutely fuming.

The 2019 change to the scramblers is far greater than a few bits and bobs. they've changed it all.

If I'd have known that Ducati will only reset a service light if it was Ducati that did the service I'd would not have bought one.

It's an oil change FFS.

This is like in the dark ages before OBD2

I just want to give the thing back now take the hit and walk away from Ducati completely.
 

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Discussion Starter · #2 ·
This is a new 2019 thing.
It'd be semi fine if I couldn't move for Ducati dealers but even then to be held to ransom like this is simply shocking
 

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Discussion Starter · #4 ·
Just thought i'd bring it up because i didn't know Ducati would do this to me so wanted others who are thinking about buying new in 2019 might have more info than I had.
 

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First of all it is not Ducati who is refusing to reset the service indicator it is the dealer. Unless you are told directly by Ducati that they will not authorize a dealer to reset the indicator this is 100% a dealer issue not a Ducati issue. Have you contacted Ducati directly about this?
Second I can fully understand the dealers position here. If they reset the service light they are saying to Ducati via the online system that they confirm the work was done and that it was done to spec. If any issues arise because of something that was or was not done during the service then the dealer would cop the flack from Ducati. How do you know for example that there is not some sort of firmware update that is supposed to be applied during the first service?
Here in Australia the light being on or off would have no issues with warranty if the owner of the bike could prove that all required work had been done (keep receipts and preferably photos). If anything warranty related happened to the bike Ducati would be legally obligated to repair it under warranty during the warranty period.
 

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Discussion Starter · #6 ·
Yeah it's Ducati strict online system that stops the dealer reseting the service reminder.
This was only the 600 mile oil change.
I wanted to take the bike to the Ducati dealer this weekend so they can do what they want with it and reset the oil light. Quite how another dealer chainging the oil and filter and cleaning theoil mesh stops Ducati allowing the dealer to reset the service indicator is beyond me.
Being told to use Ducati for something as straight forward as an oil change or spend the life of the bike looking at a flashing oil service indicator isn't somehting i thought would happen.
My fault for buying a bike with a limited dealer network wiht the only one a 360 mile round trip away.
I could handle this once a year but i've only had the thing a couple of months.
 

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I took my 2019 full throttle to my dealership for the 600mile service. They did everything and reset my service light. Sooo not sure what went wrong here. And they are actually not an actual Ducati dealership, but they have certified Ducati maintenance guys. Why not look else where for a Ducati certified shop?
 

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I took my 2019 full throttle to my dealership for the 600mile service. They did everything and reset my service light. Sooo not sure what went wrong here. And they are actually not an actual Ducati dealership, but they have certified Ducati maintenance guys. Why not look else where for a Ducati certified shop?
Good point, there is a Ducati service agent in Dunfermline called ERS Racing Ltd.
They’re affiliated to Ducati Glasgow though but worth a phone call to ask the question.
 

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Discussion Starter · #10 ·
I took my 2019 full throttle to my dealership for the 600mile service. They did everything and reset my service light. Sooo not sure what went wrong here. And they are actually not an actual Ducati dealership, but they have certified Ducati maintenance guys. Why not look else where for a Ducati certified shop?
Yeah it was a Kawasaki/Triumph/Suzuki dealer that did the oil change not Ducati.
 

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Yeah it was a Kawasaki/Triumph/Suzuki dealer that did the oil change not Ducati.
Yeah the dealership that I go to have three guys that only work on Ducati bikes. So they know what to do and look for. Just remember to ask the shop or dealership to see if they do have Ducati certified guys. Otherwise they can screw your bike up on the warranty.

I plan on doing my own oil change for every 2000 to 3000 miles or when I feel like it needs one. There is a few guide on YouTube how to do it. It’s very easy. Easier than changing oil on a car. The next time I’ll take it to the shop is for the next main service maintenance when the light comes back on, which is at 7500miles.
 

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Ok so in response to all these service led reset woes I have to ask...can't you just ignore it? Does the bike stop running?
Maybe put a sticker over it?
A unicorn perhaps.....
....or a starfish....
I like starfish.

Sent from my SM-G960F using Tapatalk
 

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I don't think this is a new thing, my friend had the belts changed on his 848 by a Yamaha/Suzuki Dealer, then had his next oil change service done at Ducati, and because they hadn't changed the belts would not re-set the Desmo light.
 

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On my '15 my dealer couldn't get the service symbol to reset on first service. I rode it anyway and it went away as I remember. I let the dealer do the service until warranty expired. Since then I change the oil and let the dealer do valves and belts and they do the reset. If they stop doing the reset I'll keep riding the bike ... but I'll remember the next time I'm buying a bike.
 

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Gee, I bought a 2016 recently with 150km on the clock so changed the oil, fuel and brake fluid at my local mechanics before riding.
Now, getting close to the 1,000km service and will need to visit the Dealer. I'm willing to let them dump the new oil and filter.
Will the Ducati Dealer give me a hard time I'm wondering?
 

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The service light is something that can be reset using the Rexxer mapping computers.

Each license for a Rexxer unit costs something like £250, so not worth it just to reset a light but if you get a new exhaust, get a map and once registered any further adjustments don't use up another license.

Or you can buy the Rexxer unit yourself for around £600 and load maps, turn off service lights etc... whenever you want.

It's seems Ducati are currently doing everything in their power to fuck dealerships and owners over. There's obviously something going on as my favourite main dealer just gave up their dealer status, citing that Ducati's new direction isn't compatible with how they like to run their business. Having enjoyed their no pressure, friendly and helpful service, I can guess it's bullshit like this that's pissing not just us off, but dealerships too.
 

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The service light is something that can be reset using the Rexxer mapping computers.

Each license for a Rexxer unit costs something like £250, so not worth it just to reset a light but if you get a new exhaust, get a map and once registered any further adjustments don't use up another license.

Or you can buy the Rexxer unit yourself for around £600 and load maps, turn off service lights etc... whenever you want.

It's seems Ducati are currently doing everything in their power to fuck dealerships and owners over. There's obviously something going on as my favourite main dealer just gave up their dealer status, citing that Ducati's new direction isn't compatible with how they like to run their business. Having enjoyed their no pressure, friendly and helpful service, I can guess it's bullshit like this that's pissing not just us off, but dealerships too.
…Very sad state of affairs :(
 

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I honestly think this is a mountain/molehill issue.

I totally understand and agree with Ducati and the dealers position here. I get it that you're ticked off and it's not great PR for them, but a manufacturer certifying something they haven't done is not a unique Ducati thing. I run a large manufacturing company and I would see little benefit in doing what you're asking, when you knowingly "broke the rules". Own it.

I live a long distance from a dealer and for various reasons had the first service done at around 400 miles - too early to reset the light. So it came on and I just ignore it. No big deal. My head and my heart both feel good about the lovely clean oil in engine!
 

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I honestly think this is a mountain/molehill issue.

I totally understand and agree with Ducati and the dealers position here. I get it that you're ticked off and it's not great PR for them, but a manufacturer certifying something they haven't done is not a unique Ducati thing. I run a large manufacturing company and I would see little benefit in doing what you're asking, when you knowingly "broke the rules". Own it.

I live a long distance from a dealer and for various reasons had the first service done at around 400 miles - too early to reset the light. So it came on and I just ignore it. No big deal. My head and my heart both feel good about the lovely clean oil in engine!
Couldn't disagree more. I don't like the 'broke the rules' sentiment at all... There's no requirement for you to use the dealership to service your bike. It's your bike, to maintain how you see fit. Servicing with a trusted mechanic or yourself is perfectly acceptable.

It's a service light reminder. A handy reminder, not certification that the bike has been serviced on time or correctly. That's what service booklets and receipts are for.
So Ducati aren't putting their name to anything, they are turning off what amounts to a calendar reminder. It's annoying enough they charge for the privilege most of the time. Outright refusing to do so, is to be honest.... bullshit. I'd be surprised if they get away with it on US bikes, where consumer rights in this area have been contested a lot.

If I want to save money or have peace of mind servicing my own property, I don't want manufacturers programming in annoying lights and warnings into my dash, trying to push me into using their service centre.
 
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