[Sherbs]

It has been determined that my rear wheel is defective. Not a big deal, Ducati is going to replace it. That's fine but they do not have one! I have been waiting 3 weeks for it to come from Europe. I would have thought Ducati USA would stock wheels? I would not expect the dealer too, but Ducati themselves! I ordered some bike parts from Italy a month ago for a Vespa, 4 working days for delivery by DHL. I called the dealer, they said parts from Ducati are also delivered by DHL. So as the last of our riding weather slips away I have no bike, Thanks A Bunch Ducati! Makes me really want to buy another Ducati!

 

[Sherbs]

It has been determined that my rear wheel is defective. Not a big deal, Ducati is going to replace it. That's fine but they do not have one! I have been waiting 3 weeks for it to come from Europe. I would have thought Ducati USA would stock wheels? I would not expect the dealer too, but Ducati themselves! I ordered some bike parts from Italy a month ago for a Vespa, 4 working days for delivery by DHL. I called the dealer, they said parts from Ducati are also delivered by DHL. So as the last of our riding weather slips away I have no bike, Thanks A Bunch Ducati! Makes me really want to buy another Ducati!

Just found out why my new wheel is not here. My dealer tells me that Ducati North America does not stock any parts anywhere here in the US, not so much as a washer! All parts are shipped in from Italy. So wonder it takes forever to get a part not stocked by my dealer, never new this.

 

[Sherbs]

Update, I have my Classic back, a total of 20 days out of service because of the time for Ducati to ship and for the parts to clear Customs. Now a similar situation with my wife's Honda, warranty and order of a part, total time, 2 days. It does pay to have parts stocked in the US.

 

[greer]

Glad the bike is back Sherbs, thanks for the update.

Sarah