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My mate and I both got our Scramblers in June this year form our local dealer (the only Ducati dealer in Northern Ireland). My mate left his in for his first (600 mile) service. It cost him £189 (inc VAT) !! WTF !!
I thought that first service would be free. When he challenged them about this he was told 'sorry sir but Ducati don't do the first service free'

I bought a new 748 back in 1997 and from memory the first service was free. With any other brand new bikes I have ever bought, the first service was always free.

Has anyone else been asked to pay for their first service?
Anyone got their first service free
 

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I've never had a free first service although I'm sure it's something that could be negotiated at the point of purchase. It's not Ducati that don't offer the free first service, it's the dealer and any attempt by them to pass on the blame to Ducati is b/s.

Jerry
 

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I was told $100-$200 by my local Ducati dealer. He also said that most of that cost is oil and it depends on which one I choose. Not sure exact prices since I haven't done mine yet.

Though, he did tell me that if I wanted to do the oil change he doesn't mind - he just wants to make sure his guys go through and torque everything. He knows I actually like working on my own stuff.
 

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£140 + £25 for 'oil and filter'

I was not impressed. I'm not sure why the £140 didn't cover the parts needed for the service. Because £140 for what should be 45-60 minutes of inspection and basic oil change is taking the mickey, even for Ducati.

Saying this, they did take 4.5 hours!!! to complete the service, so I suspect I paid for their lunch while I was waiting for my bike back...
 

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£140 + £25 for 'oil and filter'

I was not impressed. I'm not sure why the £140 didn't cover the parts needed for the service. Because £140 for what should be 45-60 minutes of inspection and basic oil change is taking the mickey, even for Ducati.

Saying this, they did take 4.5 hours!!! to complete the service, so I suspect I paid for their lunch while I was waiting for my bike back...
4.5 hours is a lot but I could see this as reasonable if they had a few bikes to service that day.

First service isn't just an oil change! They are required to torque pretty much every bolt to their specific torque rating on the bike. Everything gets loose after those first thousand kilometers.
 

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4.5 hours is a lot but I could see this as reasonable if they had a few bikes to service that day.

First service isn't just an oil change! They are required to torque pretty much every bolt to their specific torque rating on the bike. Everything gets loose after those first thousand kilometers.
Yeah, you are right. It's a bit more involved than just the oil change but that's the only bit that requires additional parts.

Being busy is acceptable but I booked in for a specific time slot, arrived on time and was told before hand that it would be 90 minutes at the most. Over 4 hours would have been ok if I'd known. I'd have made plans to keep busy but instead it was a lot of hanging around being told 'not much longer'
 

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From memory mine was £140 too, but I had a few bits put on at the same time
 

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Yeah, you are right. It's a bit more involved than just the oil change but that's the only bit that requires additional parts.

Being busy is acceptable but I booked in for a specific time slot, arrived on time and was told before hand that it would be 90 minutes at the most. Over 4 hours would have been ok if I'd known. I'd have made plans to keep busy but instead it was a lot of hanging around being told 'not much longer'
I totally get what you're saying. Just playing devil's advocate! Hopefully your experiences improve.
 

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I've been stitched up.....£220 it cost me!
Plus the cost of a breakfast and numerous drinks whilst I waited in their cafe.
Mugged!
 
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