Ducati does not need to install them (I did my own installs of Duc grips on my XDiavel and Cafe Racer), but they do need to activate the heated grip function to allow you to see the option in the display and activate the power to the factory heated grips connectors under the fuel tank. If you simply applied voltage to the grip connectors (that go to the grips and not the connector under the tank), they would work without Ducati's help. In fact, you can do the opposite, too. You can have Ducati activate the heated grips display option and then hook up aftermarket heated grips to the Ducati connectors under the fuel tank and it will work just fine (some Youtube vids on people doing this after the $$$ Ducati grips broke).I had the Ducati shop install the heated grips on both of my Desert Sleds. LOVE them. I was lead to believe that Ducati had to install them because they needed to hook up their computer to the ECU so that the ECU would recgonize the grips and I could turn them on via the stock controls. I really don't know if that's true.