Ah! So people do read these posts? Well here is a story. My bike clocked up 10 months and 12,000 km two months ago so I booked it in for both the 1 year and 12k service in Spain. I purchased an extended 4 year warranty so the service stamps are important to me. I told them I had never felt the ABS come on and they promised to road test the bike. I also put very small pieces of masking tape on the valve covers, the tank and the air box. When I picked the bike up the chain had not been cleaned, greased or adjusted, the air box had not been opened, the valves had not been looked at. Also the bike's odo was at the same km so it had not been roadtested. They charged me for the standard Ducati service time and off I went. There is some question over whether the air filter is a 1 year or 2 year item but I live off road in rural Spain so lots of dust here and it certianly needed a clean when I got it out. It took me so long because I had to make up tools to get in to the small tork screws and they were all red locktited in. As to the garage not doing the service right I could have shouted at them but there is nowhere else to go, I travel 350 km round trip to this one as it is. I need them for the stuff I cannot do but it is a rip off.