[JOACO]

I BOUGHT ON JULY 2015 A BRAND NEW DUCATI SCRAMBLER, JUST LAST MONTH 16 MARCH 2016 ONLY 8 MONTHS AFTER I BOUGHT IT AND 3500KM THE ENGINE DIED WHILE I WAS RIDING.

THEY TOLD ME THE DIAGNOSIS OF THE FAILURE WAS A MANUFACTURING DEFECT, ONE BOLT IN THE TIMING BELT MECHANISM WAS NOT TIGHTEN CORRECTLY IN THE FACTORY DURING PRODUCTION, RESULTING IN COMPLETE ENGINE DAMAGE.
THEY TOLD ME THEY WILL REPAIR IT AND REPLACE EVERY ENGINE PART NEEDED BUT THE THING IS, ¿ HOW CAN I TRUST RIDING THE BIKE AGAIN WHEN IT FAIL BRAND NEW? AND ALSO TIME, ITS BEEN A MONTH NOW SINCE I TOOK THE BIKE TO THE DEALER AND I ASUME IT WILL BE THERE AT LEAST FOR ANOTHER MONTH. THEY JUST DONT CARE LEAVING YOU WITHOUT TRANSPORTATION...
WHAT CAN I DO OR WAHT WOULD YOU RECOMEND ME TO DO, WHO TO CONTACT IN DUCATI TO SOLVE THIS.
I ALREADY SENT A MAIL TO COSTUMER SERVICE, THEY ANSWERED ME THAT THEY ARE CONFIDENT THAT THEIR TECHNITIANS IN MEXICO ARE THE SAME OR BETTER THAT THE ONES IN ITALY AND IN THEIR FACTORY SO I SHOULD BE PACIENT AND CONFIDENT, THAT THEY CAN HANDLE AND REPAIR MY BIKE. IM NOT QUITE SURE ABOUT THAT...

PLEASE HELP ME I WILL APRECIATE ANY INFORMATION YOU CAN GIVE ME.

 

[vincelp]

Hello

The dealer technicians are trained by Ducati, so they know their job. If they replace all the damaged parts, your engine will be brand new and even in better state than at the beginning (at least all bolts will be screwed as they should be).

PS: Your uppercase key seems also to be broken on your keyboard

 

[jonnyk8_8]

I bought a scrambler last March and had major issues with the wiring loom which had to be replaced in the end. It took my local dealer nearly two months to resolve. They offered me nothing for the hassle and was without a motorcycle for the full duration. Pathetic customer service unfortunately


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[Armo]

Bet it was built on a Friday afternoon! First one I've heard of, so very unlucky.

 

[Tom the Cabin Boy]

My FT engine went kaput after 150 miles due to an oil pump drive failure. Ducati sent a new engine, fitted by the dealer. The dealer gave me use of a brand new icon whilst my FT was getting fixed.

 

[carval23]

Ask Ducati to give you a loaner bike while your waiting. It's like you giving them free money if you don't have anything to ride while your bike sits there indefinitely. Demand it, don't even ask. Tell them that Xdiavel looks good to take home for a month.

 

[takeiteasy]

I doubt that they would give him another scrambler. A "new ride" will definitely lead to a trade-in.:bs:

 

[carval23]

I bought a scrambler last March and had major issues with the wiring loom which had to be replaced in the end. It took my local dealer nearly two months to resolve. They offered me nothing for the hassle and was without a motorcycle for the full duration. Pathetic customer service unfortunately


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I got a loaner xdiavel when I had my bike serviced at Ducati Westlake. That's only the bike being serviced. Imagine if it was for a warranty repair. Now that's customer appreciation! Also, you gotta think outside the box. Nothing happens when you just let them.

 

[JOACO]

My FT engine went kaput after 150 miles due to an oil pump drive failure. Ducati sent a new engine, fitted by the dealer. The dealer gave me use of a brand new icon whilst my FT was getting fixed.

Hey could you tell me where this happened and the name of the dealership, it would be great to have that info to use it as leverage to solve this problem.
Thanks!!

 

[JOACO]

Ask Ducati to give you a loaner bike while your waiting. It's like you giving them free money if you don't have anything to ride while your bike sits there indefinitely. Demand it, don't even ask. Tell them that Xdiavel looks good to take home for a month.

The worst custumer attention and service, they would not give me a loaner because they said the must have it there for the new potential custemers who want to try it..... so the fact that I have already purchase one does not matter to them...
So disappointed on Ducati

 

[carval23]

The worst custumer attention and service, they would not give me a loaner because they said the must have it there for the new potential custemers who want to try it..... so the fact that I have already purchase one does not matter to them...
So disappointed on Ducati

It's not Ducati but the local dealership that's uncompromising. Go straight to Ducati and I'm sure they will contact your local dealer and straighten them out.

 

[JOACO]

It's not Ducati but the local dealership that's uncompromising. Go straight to Ducati and I'm sure they will contact your local dealer and straighten them out.

I already did, they just don´t care, they said the dealership does not have any loaner, today I went there and the have one icon and one Xdiavel, they said their priority are potencial buyers... the image is the ducati custumer service answer.

 

[carval23]

I already did, they just don´t care, they said the dealership does not have any loaner, today I went there and the have one icon and one Xdiavel, they said their priority are potencial buyers... the image is the ducati custumer service answer.

That's only a rep. Escalate it to a higher up. Crap, if I had a warranty repair which will take 2 months to fix, it's practically a lemon and I will demand a brand new bike or a refund. Done it with Ford and didn't have a problem getting my truck fixed and free rent a car for a month plus free extended warranty. You just gotta dig deep man. Be relentless. It's just one rep. Send another email. While your at it, have this rep escalate your problem to a manager. So now there two reps that can give you a different answer.

 

[takeiteasy]

Ducati Reviews and Complaints

 

[carval23]

Ducati Reviews and Complaints

So your saying let it be? If that's the case, then that justifies me selling my Ducati Scrambler and just buy an Indian Dark Horse coz' Polaris has way more customer service than Ducati. Then again, why is Ducati still in business if they do indeed have bad customer service? I haven't had one though. That's what I'm trying to say, if people let them then they will. I had a stalling 749 before. Out of warranty but bec. of safety reasons, Ducati covered the labor and inspected my bike. They then replaced my battery free of charge. Never stalled since. It was in Beverly Hills Ducati. Seriously though, you sound really pessimistic about Ducati and what they can do for you or are you just googling all this.
Update: Never mind, you seem to be out here trolling around looking at your other post. I'll just ignore.

Anyways, OP just try to contact Ducati and escalate it to higher ups. I'm sure you'll get this resolved. Good luck.

 

[Simon Audi]

Takeiteasy is a Triumph owner who likes to Troll on this site and cause problems and arguments.

As others have said - I would again ask the dealer principle for support, if that does not get you anywhere go back again to Ducati Customer Service NA and if that does not work Escalate to Ducati Customer Service Italy.

If that fails to work and no one is supportive of a loan bike or a rental bike (Free of Charge) then threaten them to go to the press about how bad their service is.

20 years ago I got a 13 month old car replaced FREE with a new one after it developed some running issues that the dealer nor manufacturer nor a specialist tuning company could figure out by following that route and a loan car until the new one arrived.

 

[Xtyling]

Get a lawyer.. Your dealer/Ducati will move faster.

 

[JOACO]

So your saying let it be? If that's the case, then that justifies me selling my Ducati Scrambler and just buy an Indian Dark Horse coz' Polaris has way more customer service than Ducati. Then again, why is Ducati still in business if they do indeed have bad customer service? I haven't had one though. That's what I'm trying to say, if people let them then they will. I had a stalling 749 before. Out of warranty but bec. of safety reasons, Ducati covered the labor and inspected my bike. They then replaced my battery free of charge. Never stalled since. It was in Beverly Hills Ducati. Seriously though, you sound really pessimistic about Ducati and what they can do for you or are you just googling all this.
Update: Never mind, you seem to be out here trolling around looking at your other post. I'll just ignore.

Anyways, OP just try to contact Ducati and escalate it to higher ups. I'm sure you'll get this resolved. Good luck.

No don´t get me wrong I am truly looking for a solution and I will try to escalate this matter until I have a real answer, Today I called directly to Italy, they told me to leave my number and they will call. I´ll keep you all updated on what is going on.

 

[NickJ]

Keep us up to date about what happens on this JOACO.

 

[JOACO]

Keep us up to date about what happens on this JOACO.

Be sure I will!