Joined
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75 Posts
This is my experience with Scrambler. (sorry for a long post and grammar mistakes 
)
I bought my Icon 2 years ago, demo bike with 3K km on the clock. I had it for a weekend for test ride and was riding HD Iron 883 at the time so big improvement.
There was no other Scrambler available locally and I wanted it so bad so I went to the nearest dealer that had one, which happens to be another state in EU J I agreed to buy the demo bike, with enough discount to cover race Termignoni exhaust + map and FT bars.
I wanted to show off to my friend (harley guy) who brought me to motorbikes and besides the usual „spagetti“ talk, he really liked the bike and his only concern was the clutch. He thought it was slipping, I did not know the „term“ at the time so I checked with the dealer and he said it is probably the „slipper clutch“ feeling and the clutch was OK.
Few thousand kms later, my resonator attached to the termi exhaust started to rattle. Local dealer recommended going where I bought it for warranty claim. Somewhat a: „you did not buy it here, so why bother us with your problems approach“. (even though Ducati Italy, that I was in communication with at the time – regarding resonator, slipping clutch, the usual blip the throttle – „cough“ when rev matching explicitly said that I can go for warranty claim to any Ducati dealership in EU)
So I called the dealer I got the bike from, scheduled for clutch check and while I was there, I asked them to order new exhaust resonator. (Which was approved to be changed under warranty) It took them couple of days to even ride the bike and test the clutch – with the usual „everything is normal and it is supposed to be like that“
Last fall my bike started to lean more and more on the kickstand. Almost lost the pivot bolt. There was no mention about this problem at the time, so I thought it was whatever I did wrong or me who tightened it too much. So my friend helped me to make a new bolt, longer one with enough thread to go all the way in and it has held great ever since. Then the info about the recall came.. J
2 front and 3 rear tires + 12K small desmo service later (about a month ago, still under warranty), at around 18K km I contacted my dealer if they do not plan to call me regarding the pivot bolt recall..
Their reply was: We were going to change it when you would come for annual oil change.. No comment..
I booked service with them to change the bolt and I asked if someone could look at the clutch too. Sales guy at the desk took it for a test ride and came back saying that everything is normal, no problem there and that the technician will also do a test ride.
When he came back, I could tell by the look on his face that there is an issue and he experienced the clutch slip – finally, I was not imagining things..
While they were talking things over at the back I was looking around the showroom, testing bikes (I am considering multi950/hyper) and sales guy finally came to me that they will submit the warranty claim in the system and let me know if it was approved.
So I asked about the brakes, if he felt anything strange when he was stopping and he said that it looks like the rotor is warped. ?!?!? No comment 2.. Therefore, if a customer does not ask, why tell them there is something wrong with their bike?!?!
We agreed to add the brake rotor to my warranty claim. This was not without the usual „You know, this is scrambler, these brakes are not meant to be performing so hard and well. In addition, your rotor seems to be purple-ish in color too, you like to brake hard, right? And you know, it has 18K kms on the clock..“ ?!?!? No comment 3..
„How about the deceleration rev matching with occasional „cough“and possible stalling, that you also experienced when you were approaching the dealership from the test ride – I could hear it from here?“ I asked. His reply: „You know, it is these V-twins Italian bikes, it is normal and common with them“ No comment 4..
Rusty gunky screws holding fuel cap, not worth mentioning lol
So here we are 6 days later, my warranty claim was rejected due to the photos not being enough (no idea why they took them, how was it relevant)..
I need to come back, they have to measure the disk, take apart the clutch and issue warranty claim again..
So I decided to try the last thing – renew my communication with Ducati Italy – Ms Fabiana from customer Service. We will see..
Don’t get me wrong, I think that Ducati is great brand with great products and I understand that with new model, there is always this period of time, especially with the early production where there are going to be mistakes made. I am just sick and tired of dealing with people who sell the bike and lie straight to your face.
)I bought my Icon 2 years ago, demo bike with 3K km on the clock. I had it for a weekend for test ride and was riding HD Iron 883 at the time so big improvement.
There was no other Scrambler available locally and I wanted it so bad so I went to the nearest dealer that had one, which happens to be another state in EU J I agreed to buy the demo bike, with enough discount to cover race Termignoni exhaust + map and FT bars.
I wanted to show off to my friend (harley guy) who brought me to motorbikes and besides the usual „spagetti“ talk, he really liked the bike and his only concern was the clutch. He thought it was slipping, I did not know the „term“ at the time so I checked with the dealer and he said it is probably the „slipper clutch“ feeling and the clutch was OK.
Few thousand kms later, my resonator attached to the termi exhaust started to rattle. Local dealer recommended going where I bought it for warranty claim. Somewhat a: „you did not buy it here, so why bother us with your problems approach“. (even though Ducati Italy, that I was in communication with at the time – regarding resonator, slipping clutch, the usual blip the throttle – „cough“ when rev matching explicitly said that I can go for warranty claim to any Ducati dealership in EU)
So I called the dealer I got the bike from, scheduled for clutch check and while I was there, I asked them to order new exhaust resonator. (Which was approved to be changed under warranty) It took them couple of days to even ride the bike and test the clutch – with the usual „everything is normal and it is supposed to be like that“
Last fall my bike started to lean more and more on the kickstand. Almost lost the pivot bolt. There was no mention about this problem at the time, so I thought it was whatever I did wrong or me who tightened it too much. So my friend helped me to make a new bolt, longer one with enough thread to go all the way in and it has held great ever since. Then the info about the recall came.. J
2 front and 3 rear tires + 12K small desmo service later (about a month ago, still under warranty), at around 18K km I contacted my dealer if they do not plan to call me regarding the pivot bolt recall..
Their reply was: We were going to change it when you would come for annual oil change.. No comment..
I booked service with them to change the bolt and I asked if someone could look at the clutch too. Sales guy at the desk took it for a test ride and came back saying that everything is normal, no problem there and that the technician will also do a test ride.
When he came back, I could tell by the look on his face that there is an issue and he experienced the clutch slip – finally, I was not imagining things..
While they were talking things over at the back I was looking around the showroom, testing bikes (I am considering multi950/hyper) and sales guy finally came to me that they will submit the warranty claim in the system and let me know if it was approved.
So I asked about the brakes, if he felt anything strange when he was stopping and he said that it looks like the rotor is warped. ?!?!? No comment 2.. Therefore, if a customer does not ask, why tell them there is something wrong with their bike?!?!
We agreed to add the brake rotor to my warranty claim. This was not without the usual „You know, this is scrambler, these brakes are not meant to be performing so hard and well. In addition, your rotor seems to be purple-ish in color too, you like to brake hard, right? And you know, it has 18K kms on the clock..“ ?!?!? No comment 3..
„How about the deceleration rev matching with occasional „cough“and possible stalling, that you also experienced when you were approaching the dealership from the test ride – I could hear it from here?“ I asked. His reply: „You know, it is these V-twins Italian bikes, it is normal and common with them“ No comment 4..
Rusty gunky screws holding fuel cap, not worth mentioning lol
So here we are 6 days later, my warranty claim was rejected due to the photos not being enough (no idea why they took them, how was it relevant)..
I need to come back, they have to measure the disk, take apart the clutch and issue warranty claim again..
So I decided to try the last thing – renew my communication with Ducati Italy – Ms Fabiana from customer Service. We will see..
Don’t get me wrong, I think that Ducati is great brand with great products and I understand that with new model, there is always this period of time, especially with the early production where there are going to be mistakes made. I am just sick and tired of dealing with people who sell the bike and lie straight to your face.
