Should you call Italy again?I wrote to ducati via their web site to ask for any information they might have. Ducati Italy called me today and gave no indication of any delays and said I should contact my regional manager as he should be able to give me specifics back to Italy/Taiwan. They suggested a May 15 deliverable was actually a May 2015 date and not a 15th of May date.
They did not provide me any way to locate the regional manager but with google I found Jason Bishop's email address. Unfortunately mail to him is not deliverable :apologetic:. The other thing I found was ads for a sales position that may very well be to replace Jason.
Argh, might the dearth of info about our bikes be due to turn over at the US offices? Customer service out of Italy seems good; it is sad that service is lacking between Italy and my dealer.
My dealer knew when it was put on a truck destined for them, and then they knew when it arrived at their door. They didn't know when they hit the US, they didn't know when they were on a boat, they didn't know when they were going through customs. I don't think it's the dealer's fault either. If Ducati doesn't communicate to them, what are they supposed to do?Hope you get yours soon. My dealer had no idea of any status at all until it actually arrived on their shipping dock. It was a big surprise to me when I got a call saying my bike had just arrived. They didn't even expect it. That was in late-April.
YEs, I think it is Ducati USA and not the dealers. I talked with another dealer to see if they had any yellow icons available and got the same story I get from my dealer. I like both dealers and believe them to be honest and up front. They simply aren't getting any information.Absolutely. Ducati's communication to US dealers has been poor at best.